When And What Information Does Royaloak Collect?
We collects basic information required to service your requests, including your name, mailing address, email and phone number. This information is gathered when you purchase products/gift certificates, or sign up for email notifications. Your card information is request only when you place an order and is submit via the highest level of encryption to make sure the greatest amount of safety and security.
Why Do We Collect This Information?
The primary reason we gather information is for order processing, shipping and customer service. For example, we may contact you to provide an update on your purchase, information regarding the shipping status or to clarify questions related to your Purchase. Also to provide customers a customized shopping experience/to notify them on updates, new activities, latest contents available on the website, special offers, schemes, other products/services. Along with that use this information to improve our products, services, website content and navigation.
With whom your information will be shared:
Royaloak will not use your personal information for any purpose other than to complete a transaction with you. Royaloak does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you've requested and such information is necessary to provide these products or services the information may be shared with Royaloak in-house team.
We keep data of your previous transactions and orders including product, price, date of purchase, payment and transaction history etc.