Canceling an Order:

At Royaloak Furniture, we strive to offer you a seamless shopping experience. Please take note of our cancellation policy regarding furniture orders:

Cancellation:

To cancel your order, please contact our customer care team at +91-7676367636 or email us at customercare@royaloakindia.com. Kindly note that once an order is placed and the invoice is generated, cancellation is subject to approval, and our team will communicate the next steps via your registered contact details.

Cancellation Conditions:

If invoicing has occurred but the order hasn't shipped, you may still cancel it. However, approval for cancellation is at the discretion of our team.

Once the order is shipped, cancellations are not permitted. In exceptional cases, subject to approval, a deduction from the total order amount may apply. Installed products fall under warranty and cannot be canceled.

Exceptions:

Damaged products before shipping will be addressed by our customer care team for potential replacements or wait times.

Notification:

You will receive a text confirming the cancellation of your order, including details of any applicable refunds on your Royaloak app or website.

By shopping with us, you agree to abide by this cancellation policy. We appreciate your cooperation and understanding as we aim to provide the best service possible.

Returning an Item:

Your satisfaction is paramount at Royaloak. Should you need to return a furniture or home décor item, here's our hassle-free guide to the returns process:

Initiate the Return:

Log in to your account and navigate to 'Order History'.

Select the relevant order and follow the prompts to initiate the return process.

Reason for Return:

Provide a brief explanation to help us improve our products and services.

Return Authorization:

Our team will carefully assess your request and provide resolution accordingly. Approval for returns is at our discretion.

Packaging:

Pack the item securely in its original packaging, including all accessories and documents.

Shipping:

Ship the return item to the address provided by our customer support team. Return shipping costs apply.

Inspection and Processing:

Upon receiving the item, we'll inspect it for quality and completeness. Refunds or replacements will be processed promptly.

Refund/Exchange:

Eligible refunds will be issued to your original payment method, or you may opt for a replacement item

At Royaloak, we aim to make your shopping experience seamless. For assistance, contact our customer support team.

Eligibility for Return or Replacement:

Faulty products are eligible for return.

Discrepancies between the delivered product and its description may qualify for replacement. Non-operational items will be replaced.

Items NOT Eligible for Return or Replacement:

Damage claims must be made upon delivery or assembly.

Royaloak is not liable for damage post-delivery due to relocation.

Evaluate and Pick-Up:

Our team will evaluate return requests and schedule a technician visit if necessary. Ensure you retain the original packaging and accessories for successful pick-up.

Royaloak is not liable for damage post-delivery due to relocation.

At Royaloak, we believe in making your shopping experience seamless and enjoyable. If you have any questions or need assistance, our customer support team is ready to help. Contact us at +91-7676367636 or email at customercare@royaloakindia.com. Thank you for choosing us for your furniture and home décor needs!