• Always follow the recommended weight limit for products.
• Avoid harsh, abrasive cleaners and do not use scrapers or razor blades to clean glass.
• Do not keep warm or cold items directly on a furniture surface; instead use a hot pad or coasters.
• Colour / polish can fade due to prolonged exposure to sunlight.
• Avoid placing items like burning candles or irons on any furniture as the heat generated from them may affect the life of your furniture in the long run, make use of candle holders to avoid melting wax touching the furniture
• Cleaning your furniture items regularly will help you maintain them for a long time, make sure that you clean your furniture gently with a soft lightly damp cloth; using a rough rag and pressing it hard against the wood might lead to minor scratches
• In case of a spill on the furniture, never try to wipe it as it will spread the spill and hamper the polish, instead just blot the spill.

In case you have any questions or need any clarifications do not hesitate to call our Customer Support Team on +91 7676367636.

Knowing your item: Accessories shown in the photograph are only for representation and are not part of the product. Changes of temperature and atmospheric moisture content may cause some movement. The actual product color, fabric and upholstery may have a slight variance from the product image depending on your screen settings, resolution and photography or fabric print.

On Delivery: For all items that are expected to stand, ensure that the item is steady and straight. Unevenness up to 5 mm happens due to difference in surfaces and floor levels and is an accepted industry standard. Bushes will have to be attached to balance the item. Please report the item to our Customer Support team and we will take it on from there.

Damages: Royaloak shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, please contact us immediately, in case:

• For any manufacturing defects and damages in transit, we offer easy replacements.
• In case, you receive a damaged product, please contact us within 7 days of receipt. Email us a few photographs with the order number and item code to [email protected]
• We will assess the damage and revert within 48 hours. We will either arrange to collect the product and send you a replacement free of charge or just send you a replacement part.

Cancellations: No cancellations will be accepted once an order is placed.