Terms & Conditions - RoyalOak incorporation Pvt. Ltd.

You will be required to enter a valid phone number while placing an order with royaloakindia.com. By registering your phone number with royaloakindia.com.

JURISDICTIONAL ISSUES/SALE IN INDIA ONLY

Unless otherwise specified, the products displayed on royaloakindia.com are solely for use in India. Those who wish to access this site from other location/country other than India, do so on their own initiative and royaloakindia.com is not responsible for supply of goods/refund for the goods ordered from other locations/countries other than India, or compliance with local laws, if and to the extent local law are applicable.

CANCELLATION AND REFUND OF ORDER

Royaloak India reserves the right to cancel any order without any explanation for doing so, under situations where Royaloak is not able to meet the requirement of the order placed, or the order so placed/cancelled does not comply with the Royaloak Retail policy, or for any other reason.

CUSTOMER ORDER CANCELLATION POLICY

If you made a mistake when placing an order, you can contact Customer Support to cancel the order without any charges, provided it has not already left our warehouse (typically 2-3 hours).Charges are applicable if consignment left from the warehouse. Purchases made from a sale catalogue are not eligible for cancellation or exchange.

TAKING DELIVERY OF YOUR ORDER

Inspect your order do not accept an order if box is physically damaged. Contact Customer Support and inform them of the damage immediately.

EXCEPTIONS TO OUR SHIPPING AND DELIVERY POLICY

The following exceptions will require extended shipment and/or delivery times:

  • Products prearranged for delivery on COD basis are shipped only upon confirmation of mobile number of the recipient, confirmation of the delivery address and availability of the recipient to receive of the goods.
  • Products that are normally stocked but that are temporarily out of stock.
  • Products that are not normally stocked and must therefore be specially ordered.
  • Items that are in transit thru states requiring special entry permits or other taxes such as in West Bengal, Maharashtra, Kerala etc. Under such circumstances, you will be emailed regarding the specifics of your situation.


DELAYS IN SHIPPING

On event, we may experience an unexpected delay in the shipment of your order. In such a case, you will be notified via email by ROYALOAK team. When delayed shipments become ready to ship, we will email you unless you contact us and choose to cancel any portion of your order that has not been shipped.

  • Standard Shipping: Our standard method of shipping is Air Courier. You may expect to receive your order within 3-5 business days from the date of shipment.
  • Ground Shipping: Heavy items are shipped by ground service. You may expect to receive your order within 5-10 business days from the date of shipment.
  • Products with an 'International' label are imported from outside India and are delivered in 10-15 business days


IF YOUR ORDER DOES NOT ARRIVE ON TIME

If your order doesn’t arrive within the particular delivery timeframe please let us know. Tracking information is provided via email for most of the orders. On event, orders may become lost in transportation, delivered to the wrong address, or consigned to a person other than you. This may include a family member, neighbor, co-worker, or property manager. Packages may also be left at your front door, garage, or in a location hidden from plain view. If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us.

In the case of COD orders our courier will make one to three attempts to deliver the order after which it will be returned to our warehouse. ROYALOAK reserves the right to not accept COD orders from any person including persons who have not previously received products and issued payments.

IF YOUR ORDER ARRIVES DAMAGED

Check the packing and DO NOT take delivery of a product that has been damaged. If any basis you are unable to reject accept the product from the courier, inform Customer service within 24 hours and we will ship out a replacement.

Please contact on customercare@royaloakindia.com to find more information about receiving a replacement or returning your item for a refund.

FREQUENTLY ASKED QUESTIONS FAQS

Where are your stores located?
We have Currently 9 stores in Bangalore; Find a complete list of our locations using our store locator.

Can I get a free Home Delivery?
All the purchases at Royal Oak will be eligible for free delivery.

How quickly do you deliver?
Depends on the delivery location ( 4-10 days).

If I purchase from Bangalore can it be delivered to other states in India?
Yes, Royaloak.com will deliver the products PAN INDIA.

Do I have to pay Sales tax for my order?
No all the prices include of sales tax

How can I check if you deliver to my area?
Please check the serviceability by entering the Pin code on the pin code check area on the product page.

Will the home delivery and Installation happen or taken place on the same day?
Installation can take 24-72 hrs based on the delivered location.

What payment methods you will accept?
You can use any one of the following payment methods: Credit card Credit card EMI of leading banks Debit card Net Banking

Can the furniture be customized?
We regret to inform you that, we do not have customization option

Which type of wood is used in sofa frames?
We are using several woods like beech wood, Sliver wood, Pine wood and Plywood for sofas

Will the colour and look remain same as in web page?
All the pictures in the websites are taken using high resolution cameras, so based on your home interior and lights colour may change

For any other questions?
Please email customercare@royaloakindia.com or contact us on 7676367636 for assistance.