To extend life of wooden outdoor furniture clean it regularly and do not leave it outdoors unprotected more than necessary.
Avoid harsh, abrasive cleaners and do not use scrapers or razor blades to clean glass.
Avoid letting water stand on the cushions or the surface of the products
When wet, flip cushions on the sides to help drainage
Colors may fade marginally over time with long exposure to harsh sunlight
Take care when moving the furniture and never drag the pieces across the floor, as this will cause damage to the joints.
For daily care, simply wipe clean using a soft, dry cloth. Avoid the use of abrasive chemicals, harsh cleaners and rough cleaning pads.
Can the furniture be customized?
While our Design Consultants in select cities will work with you to customize Room Designs, we are unable to customize products.
Do you offer a warranty on your furniture product(s)?
All Royaloak furniture products are either made by the finest artisans using high quality raw materials or are manufactured by large brands in their state of art facilities. We offer Brand Warranty for most of our furniture products bought of Royaloak.
In case you have any questions or need any clarifications do not hesitate to call our Customer Support Team on +91 7676367636.
Knowing your item: Accessories shown in the photograph are only for representation and are not part of the product. Changes of temperature and atmospheric moisture content may cause some movement. The actual product color, fabric and upholstery may have a slight variance from the product image depending on your screen settings, resolution and photography or fabric print.
On Delivery: For all items that are expected to stand, ensure that the item is steady and straight. Unevenness up to 5 mm happens due to difference in surfaces and floor levels and is an accepted industry standard. Bushes will have to be attached to balance the item. Please report the item to our Customer Support team and we will take it on from there.
Damages: Royaloak shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, please contact us immediately, in case:
For any manufacturing defects and damages in transit, we offer easy replacements.
In case, you receive a damaged product, please contact us within 7 days of receipt. Email us a few photographs with the order number and item code to firstname.lastname@example.org
We will assess the damage and revert within 48 hours. We will either arrange to collect the product and send you a replacement free of charge or just send you a replacement part.
Cancellations: No cancellations will be accepted once an order is placed.
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