Policy for Royaloak Furniture
Warranty Policy for Mattress
Royaloak Mattresses are warrantied against manufacturing defects for five years from the date of purchase.
Warranty conditions:
- The warranty is valid only on purchases made from an authorized Royaloak store, franchise store, or www.royaloakindia.com
- The warranty covers only failures caused by manufacturing defects.
- The warranty is limited to sagging of the mattress core
- Warranty does not cover (less than 1.5 inches for 6-inch mattresses and 2 inches for more than 6-inch mattresses).
- The warranty does not cover normal wear and tear of the fabric and stitches owing to regular use.
- The warranty does not cover personal preferences for comfort level or firmness.
- Any damage caused by improper bed size, uneven surfaces, damage by sharp objects or poor bed design is not covered.
- Warranty will not cover the damage in case of ironing on the mattresses.
- Warranty will not cover liquid spillage and stains.
- Opening of stitches and quilts will not be covered under warranty reported after 10 days of the delivery.
- Loose quilt will not be covered under warranty reported after 15 days of the delivery.
- Size variations (up to 1 inch) is normal for the length, width, & thickness of the mattresses from the specified sizes. Your mattress has been packed for transit safety. It may take 3-4 days to settle after unpacking.
- The warranty does not cover odor, moisture, or liquid damage caused by environmental factors.
- Damage caused by the users, insects, rodents, or natural calamities is not covered under warranty.
- The warranty is valid only for proper use of the mattress.
- Our warranty policy will not be acceptable if the product is relocated from its original delivery location. Relocating your product to a new address effectively ends the warranty period.
- The warranty on our products will be considered null and void if any installation, assembly or repair has been carried out by any unauthorized parties.
- Mattresses kept in unhygienic or unsanitary conditions may damage the product and invalidate the warranty. For health and safety reasons of employees, Royaloak may refuse to inspect such mattresses and deny the warranty claim.
- The final decision of the warranty will be made by Royaloak Incorporation Private Limited.
- Disputes are subject to Bangalore jurisdiction only.
Warranty Claim Instructions:
If you encounter any issues with your Royaloak product, please refer to the warranty policy on the Royaloak website.
In the event of a product failure, we're ready to assist you with your warranty claim. Contact our customer support team on +91 7676367636.
To expedite the process, please provide pictures and videos of the entire mattress surface for any noticeable defects. Failure to submit pictures may delay technical support visits and warranty claim processes.
Valid proof of purchase is necessary to claim the warranty. Royaloak reserves the right to reject any claim under this warranty policy.
FAQs for Mattresses:
1. What types of mattresses does Royaloak offer?
Royaloak offers pocket spring, bonnell spring, memory foam, latex, and gel mattresses.
2. What factors should I consider when choosing a mattress?
Comfort, size, good sleep, materials, budget, and warranty.
3. Do all Royaloak mattresses offer the same comfort?
No, all mattresses offer different levels of comfort on the basis of zones. Royaloak provides mono zone, three zone and five zone mattresses. Hence, referring to the product specifications is required.
4. What is mattress zoning?
Mattress zoning is a design technique that involves dividing the mattress into different sections or zones, each with varying levels of firmness or support to provide utmost comfort.
5. How Does Mattress Zoning Work?
Zoning is typically achieved through the use of different materials or densities within the mattress layers. For example:
Softer zones: These zones are designed to contour to your shoulders and hips, providing pressure relief and reducing pain.
Firmer zones: These zones offer more support for your head, lower back, and core, helping to maintain proper spinal alignment.
6. What are the types of mattress zoning?
There are several different types of mattress zoning:
5-zone mattresses: These mattresses have five distinct zones, providing targeted support for your head, shoulders, lower back, hips, and legs.
3-zone mattresses: These mattresses have three zones: a softer zone for your shoulders and hips, a medium zone for your lower back, and a firmer zone for your head and legs.
7. What types of Mattress zonings are available at Royalaok?
Mattress zonings available at Royaloak are- mono zone, three zone- Ortho Eco Relax, five zone- Luxe mattress.
8. Which Is the Best Mattress For Relieving Back Pain?
A medium firm or firm mattress is ideal for relieving back pain provided you are a back or stomach sleeper. For people sleeping on their sides, choose a memory foam mattress to provide cradling to your body to help with your back pain
9. How do I care for a Royaloak mattress?
Rotate regularly, use a protector, avoid moisture, vacuum often. A mattress should never be allowed to get too wet. The bedding should be cleaned at regular intervals. Mattresses can be vacuumed or dusted thoroughly. Spot-cleaning can be done with a mild soapy solution. If wet, dry a mattress under the fan and not in direct sunlight
10. What is Royaloak's warranty policy on mattress?
Royaloak offers a 5 year warranty period on all our mattresses.
11. Can I try a mattress before purchasing?
One can visit any Royaloak store and experience its feel.
12. Does Royaloak offer delivery?
Yes
13. What is the difference between innerspring and memory foam mattresses?
Spring mattresses offer bounce, while memory foam contours to your body.
14. Are Royaloak mattresses hypoallergenic?
No
15. What is the recommended firmness level for back sleepers?
Medium-firm.
16. How often should I replace my mattress?
Every 7-10 years. Variables like the build quality of the mattress, the material used, usage, weight, and sleeping patterns of sleepers can all influence the longevity of a mattress.
17. Can I use a mattress topper with a Royaloak mattress?
Yes
18. Can I finance a Royaloak mattress?
Easy EMI options are available through many platforms.
19. What is the best mattress for side sleepers?
Soft or medium-soft.
20. Can I get a discount on a Royaloak mattress?
Avail discounts and offers on the Royaloak website and retail stores now!
| Do's | Don't |
| Preserve the original invoice issued to you in order to claim your warranty rights. | Do not remove the label or the price tag of your mattress. This serves as a means of identification to establish your warranty rights. |
| Do not remove the label or the price tag of your mattress. This serves as a means of identification to establish your warranty rights. | To preserve the structural integrity of the mattress, do not fold it as this could lead to sagging in the long term. |
| Turn your mattress head to foot once a month to avoid permanent body impressions | Turn your mattress head to foot once a month to avoid permanent body impressions. |
| Treat your mattress with care. If you sit on the edges or keep heavy objects on it, it may lose its shape. | Do not use detergents to clean your mattress. Use a damp cloth or vacuum cleaner to clean it instead. |
| We recommend using a protective, moisture-proof sheet if any of your children are using the mattress. | Keep the mattress away from flame. Do not smoke or light a match near the mattress as the mattress can catch fire. |
| The size of the cot and mattress should match in order for the mattress to last long. | Do not lay the mattress on an uneven cot surface & Do not keep any items below your mattress. |
Canceling an Order:
At Royaloak Furniture, we strive to offer you a seamless shopping experience. Please take note of our cancellation policy regarding furniture orders:
Cancellation:
To cancel your order, please contact our customer care team at +91-7676367636 or email us at customercare@royaloakindia.com. Kindly note that once an order is placed and the invoice is generated, cancellation is subject to approval, and our team will communicate the next steps via your registered contact details.
Cancellation Conditions:
If invoicing has occurred but the order hasn't shipped, you may still cancel it. However, approval for cancellation is at the discretion of our team.
Once the order is shipped, cancellations are not permitted. In exceptional cases, subject to approval, a deduction from the total order amount may apply. Installed products fall under warranty and cannot be canceled.
Exceptions:
Damaged products before shipping will be addressed by our customer care team for potential replacements or wait times.
Notification:
You will receive a text confirming the cancellation of your order, including details of any applicable refunds on your Royaloak app or website.
By shopping with us, you agree to abide by this cancellation policy. We appreciate your cooperation and understanding as we aim to provide the best service possible.
Returning an Item:
Your satisfaction is paramount at Royaloak. Should you need to return a furniture or home décor item, here's our hassle-free guide to the returns process:
Initiate the Return:
Log in to your account and navigate to 'Order History'.
Select the relevant order and follow the prompts to initiate the return process.
Reason for Return:
Provide a brief explanation to help us improve our products and services.
Return Authorization:
Our team will carefully assess your request and provide resolution accordingly. Approval for returns is at our discretion.
Packaging:
Pack the item securely in its original packaging, including all accessories and documents.
Shipping:
Ship the return item to the address provided by our customer support team. Return shipping costs apply.
Inspection and Processing:
Upon receiving the item, we'll inspect it for quality and completeness. Refunds or replacements will be processed promptly.
Refund/Exchange:
Eligible refunds will be issued to your original payment method within 7-21 days , or you may opt for a replacement item.
At Royaloak, we aim to make your shopping experience seamless. For assistance, contact our customer support team on +91-7676367636
Eligibility for Return or Replacement:
Faulty products are eligible for return.
Discrepancies between the delivered product and its description may qualify for replacement. Non-operational items will be replaced.
Items NOT Eligible for Return or Replacement:
Damage claims must be made upon delivery or assembly.
Royaloak is not liable for damage post-delivery due to relocation.
Evaluate and Pick-Up:
Our team will evaluate return requests and schedule a technician visit if necessary. Ensure you retain the original packaging and accessories for successful pick-up.
Royaloak is not liable for damage post-delivery due to relocation.
At Royaloak, we believe in making your shopping experience seamless and enjoyable. If you have any questions or need assistance, our customer support team is ready to help. Contact us at +91-7676367636 or email at customercare@royaloakindia.com. Thank you for choosing us for your furniture and home décor needs!
