Exchange Offer – Terms & Conditions
1. Program Overview
Customers can exchange their existing furniture and receive a discount on the purchase of a new product.
Program Availability (Cities): - Bangalore - Hyderabad - Chennai - Pune
Click here to avail exchange offer
2. Old Product Condition & Approval
- The old product must be in reusable condition.
- Products with excessive damage, structural issues, or pest infestation may be rejected.
- Final approval of the exchange product will be given by the pickup team at the time of inspection.
3. Billing & Pickup Process
- Exchange pickup will be scheduled 7 days after billing.
- Pickup will be initiated only after invoice generation.
- Customers must keep the old product ready at the time of pickup.
4. Delivery Timeline & Location Policy
- An additional 7 days will be added to the standard delivery timeline for exchange orders.
- Final delivery timelines depend on the customer’s location.
Location-wise Delivery Timelines
- Bangalore: 7 + 3 = 10 days
- Hyderabad: 7 + 5 = 12 days
- Chennai: 7 + 5 = 12 days
- Pune: 7 + 10 = 17 days
5. Discount Structure
Purchase Value vs. Discount
| Purchase Value | Discount |
|---|---|
| Above ₹30,000 | ₹3,000 |
| Above ₹50,000 | ₹5,000 |
| Above ₹75,000 | ₹7,000 |
| Above ₹1,00,000 | ₹10,000 |
| Above ₹1,50,000 | ₹15,000 |
| Above ₹2,00,000 | ₹20,000 |
| Mattress Exchange Discount | Flat 10% |
6. Discount & Coupon Terms
- The discount amount will be determined based on the valuation of the old product.
- Coupon codes are valid for single use only.
- Coupons must be applied at the time of checkout.
- Coupon validity will be communicated at the time of issuance.
- Post-purchase coupon application is accepted only within 24 hours of purchase.
7. Cancellation & Order Adjustments
Royaloak reserves the right to cancel the order if: - The product condition differs from the approved photos. - The customer refuses to hand over the old product. - The pickup location is inaccessible. - The customer violates any exchange program terms.
8. Key Guidelines
- Exchange discount is applicable only once per order.
- Product condition will be verified during pickup.
- Exchange benefits may be cancelled if the product does not meet eligibility criteria.
9. Customer Responsibilities
Customers are responsible for: - Accurate representation of the product condition. - Providing valid and reachable contact details. - Ensuring accessibility of the pickup location. - Maintaining the product condition until pickup.
Key Contact Point
Phone:
9945547507
Email:
ems.sales@royaloakindia.com
10. Company Rights
Royaloak reserves the right to: - Modify program terms without prior notice. - Reject any exchange request. - Adjust discount values. - Terminate the exchange program at any time.
A Dispute Resolution
- All disputes are subject to Bangalore jurisdiction only.
- The company’s decision will be final in all matters.
- No correspondence will be entertained regarding rejected requests.
11. Privacy & Data Protection
All customer information collected will be: - Used solely for exchange program administration. - Protected as per the company’s privacy policy. - Shared only with authorized partners. - Retained in accordance with applicable legal requirements.
